Accenture PrimermediumAgile & DevOps02 Business Analytics And Design Thinking

____ is an important measure of how well an organization meets or exceeds a customer's expectations

A

Customer Satisfaction (CSAT)

B

Net Promoter Score

C

KPI

D

OKR

Correct answer: Customer Satisfaction (CSAT)

Explanation

Customer Satisfaction (CSAT) measures how well an organisation meets customer expectations.

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